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Wednesday, January 10, 20076:45 PM♥
Subject: Quality service in hospitality and tourism module.

objective:
To enable students to evaluate quality service practices among different service providers in singapore, using quality service concepts discussed in class.

project brief:
visit any of the service provider (f&b outlets, retail, attractions etc) and analyse the service encounter from the point of first contact to the end of the experiences. create scenarios that allow you to fully explore quality service concepts. ( to be honest, it just means, to be nasty. to create "trouble" for them).

ok the following part is funny..

remember:
create situations that your group can manage, and do not bring any embarrassment to SHATEC! for this matter, you must rehearse sufficiently beforehand and members must be briefed, so that they know exactly their rolse and what they are supposed to do or look out for, as customers. please do NOT wear sch uniforms during your visit.

fun?
trust me, it isnt that fun anymore when u have to do the report of at least 1500 words, also an oral presentation about the visit. it is also not very nice to be nasty on purpose or get recognised by the service staff.









JAWS Y


19F
Leo
Hakka
Dragon
08.08.1988
Tourism mgt
Definitely not like you


AboutY


Love travelling,
Love long journeys.
Excuse me, i'm just afraid of animals,
Whoever said i hate them?
Yes, i dislike chocolates,
But it doesnt mean i will never touch em.
And, laugh as loud as you want,
Cos' u know what,
Ive height phobia.
So ?





Can she have em' all?Y

samsung E870
a pass in gr eight piano
nintendo DS lite
samsung mp3 player YP-U3,
nice looking adidas jacket,
brazil,maldives,
dubai,austria,
venice,vienna.
health & happiness to all


People Y

mel
ash
vee
bala
sufi
yian
vivi
sean
azri
adib
momo
samm
wendy
tanna
penny
kenji
fahmi
lolly
bobby
shidee
faredz
jannah
jieying
xinxiu
gladys
thomas
shihua
iakul
peisien
rynette
charwin
yongrui
joycelyn
xingxian
qiaoming
nyit shen
josephine
rachel mak
douglas bro
clyric bro

Past Y

January 2006
February 2006
March 2006
April 2006
May 2006
June 2006
July 2006
August 2006
September 2006
October 2006
November 2006
December 2006
January 2007
February 2007
March 2007
April 2007
May 2007
June 2007
July 2007
August 2007
September 2007
October 2007


Contact Y

jocelyn_1988@hotmail.com